Skip to main content

Technology – Transformation of IT Operating Model from whole of IT outsource

Frazer Walker helped Energy Australia to transition from a large whole of IT outsource to a best of breed model, rebuilding the internal IT function to perform the role of IT Integrator

The Challenge

To rebuild the internal IT function, complete the supplier selection process and achieve the transition to tight time-frames dictated by the expiry date of the existing IT outsource contract

Our Work

To assist the CIO to establish the program management framework needed to complete the transition to the new model. Frazer Walker lead the transition of the internal IT functions to the role of  “IT Integrator”, with a services based model working end-to-end across all IT providers

The Outcome

Current performance levels for production support were benchmarked, an internal Service Desk established and the IT service management processes needed to support the transition were implemented based on industry best practice ITIL guidelines.

On successful transition to the new best of breed model, Frazer Walker established and lead a two year process improvement process that resulted in improved production support and processes. External benchmarking against other participating organisations and to process maturity levels within ITIL were used as an integral part of the change program


For more information please contact Ian Chisholm, Phone: +61 401 316 004, Email: