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Government – Program Assurance for TfNSW Rail Operations Centre

Frazer Walker assisted TfNSW as their independent program assurance partner, in their successful implementation of the new Rail Operations Centre in Sydney. This now forms a critical part of the overall Future Transport Network

The Challenge

This complex $250m+ program spanned construction, significant organisational change as well as the replacement of core systems with new business processes and technology from multiple vendors

Our Work

Frazer Walker were engaged by the Program Sponsor to provide independent assurance on how the program was being managed. Our initial review recommendations lead to significant interventions by the Sponsor including changes in the program structure, PMO provider and Program Director roles

The Outcome

With strong Sponsorship at Executive level, the program reset was undertaken and the program has since been successfully implemented with:

  • New physical Rail Operations Centre (ROC) in Sydney
  • Merged teams and changed roles for the Rail staff
  • New Operational Technology deployed
  • Replacement of core systems with new industry leading systems, with integration across the suite


For more information please contact Nick Careless, Phone: +61 410 640 993, Email: